I honor all legitimate refund requests- sometimes people have a bad DVD, or did not realize it would not work in their country- no problem just email sales@kw-media.com and I will be more than happy to help you out.

Credit card chargebacks are theft, you are stealing material that people worked hard to produce. You may be too cowardly to steal in person but stealing over the internet does not make it any less of a crime. All chargebacks are pursued- via US mail, with a list of the products purchased, the time, name, IP address and website they were purchased on. I hate to waste money so it is sent on a postcard. To both the shipping and credit card billing addresses.